A self-confessed “Grumpy Young Man” Kurt Read, 22, started his career in IT by enrolling on an apprenticeship programme with Achievement Training back in December 2013. During his first 12 months, Kurt spent his working hours learning the processes and procedures used by the Change & Configuration Management, Service Request Fulfilment and Service Desk teams. Never satisfied with mediocracy, he strived to improve the customer experience and bank balance. Kurt managed to save one of Delt’s customers just shy of £20,000 per annum by liaising with an existing contracted supplier on top of his usual daily duties.
Once his apprenticeship was complete, Kurt secured a permanent role as an IT Support Specialist on the Service Desk and quickly became a valued member of the team. Throughout his time in this role Kurt further increased his knowledge of Incident Management and Problem Management and worked on several high-profile projects such as Nexthink and Go-Live of various locations for the NHS.
This all led to Kurt successfully applying to become Delt’s first Proactive Service Manager. He has now managing the implementation of Proactive Services throughout the organisation across all Delt’s teams such as Networks, Servers, Application support and Service Desk to ultimately improve the customers experience provided by Delt. Proactive Service management will enable us to identify and fix problems before the customer even notices and will improve the overall experience for all our customers.