What you'll learn

Customer service skills are in demand in almost any industry or job role, which means you’ll have improved job prospects with lots of employers. The Certificate in Customer Service Level 2 aims to develop knowledge and understanding of the principles of effective customer service and develop the practical skills required to support the customer service environment. To achieve this qualification you will complete the following outcomes:

  • Communicate effectively with customer service
  • Principles of customer service
  • Understanding customer needs and expectations
  • Support the customer service environment
  • Responding to customer’s problems or complaints


Ideal if

You want a good, solid foundation in dealing with a wide variety of people in different environments. It can also be used as a stepping stone for further qualifications or to demonstrate your employability skills to an employer

What to expect

You will attend 1 day a week at Achievement Training’s City Centre location. At the centre you will have the opportunity to network with other learners, share practice and access different resources to support your learning including laptops, desktops, tablets and textbooks. Your tutor will support your throughout the course. You will be provided with a detailed course programme.

What next?

For those looking to follow a career in all areas of employment, this course provides you with the skills and knowledge to work in a variety of environments with the opportunity for progressing onto the Level 2 Diploma in Customer Service. You can progress in a wide range of Customer Service roles within any employment involving customer contact including

  • Business and Administration
  • Retail
  • Hospitality
  • Call Center


Full Course Cost = £724.00

Funding is available depending on your circumstances. FREE if you are either:

  • Aged 16-18
  • Aged 19+ Employed and earn less than £15,736.50
  • Aged 19+ Unemployed and in receipt of benefits