What you'll learn

Are you thinking of working in a shop, office, hotel reception or as a customer service advisor, event management or travel and tourism? Whatever your future holds, this course offers you a great opportunity to access a wide range of career options either in a business or customer service environment. You‟ll study a suite of qualifications including a level 2 Diploma in Customer Services, with additional separate qualifications in Travel and Tourism and Event Management. Whatever area of business or customer service you move into this course is structured to support your next step onto your chosen career path.


Ideal if

This qualification is designed for learners age 16 years and over. No prior knowledge or skills are required

What to expect

You will attend 2 days a week at Achievement Training’s City Centre location plus 1 day at a relevant work placement. At the centre you will have the opportunity to network with other learners, share practice and access different resources to support your learning including laptops, desktops, tablets and textbooks. Your tutor will support your throughout the course and you will be provided with a detailed course programme.

What next

On completion you can progress to Apprenticeship, Further Education Level 3 Customer Services or paid employment opportunities can vary across the sector.


Age 16- 18 = Funded by the Department for Education

Application for ages 16-18

Learner Details:

Course Title*

Course Level*

Full Name*

Date of Birth*



Phone Number*


Current/Previous School or College:

School or College Name*

Current Year in School*

GCSE Exams completed or Working towards* (Please provide the subject and grade achieved/predicted)

Any other information

I understand that by submitting this request I am giving my consent for my contact details to be stored and used by Achievement Training in order to process my application and / or any follow-up information that I may subsequently request. This information will be kept for not more than 2 years.

Thanks for applying to join us in September 2019. You will be contacted shortly by a member of the team!


Academic year