What you'll Learn

This course explains the processes that are needed to be a competent support technician in a senior role, you will explore and undertake an in-depth analysis of servers, scripting, virtualisation, networking, technical fault diagnosis and remedy.

You will be able to understand the importance of working to SLA’s and be able to plan your own work effectively. This qualification comprises two mandatory units and a wide range of optional units selected to meet national occupational standards. Technical Advice and Guidance Technical Fault Diagnosis Testing ICT systems Working with ICT Hardware and equipment Health and safety in ICT Develop own effectiveness and professionalism Customer Care in ICT.

Ideal If

Level 3 is ideal if you are looking to progress in your career or to learn new ICT skills. It is also appropriate for those looking to enter higher education. You will further your skills and knowledge and have the opportunity to progress to a senior role. This course is aimed at people working in 1st line support roles but want to enhance their skills and further their career for a 2nd and 3rd line role.

What to expect

The delivery will be done mainly at the workplace, with the off-the-job training accounting for at least 20% of your employed time. You will receive a login to an online portfolio. The assessor will regularly visit you at work to observe you performing relevant tasks and to carry out professional discussions.

Your understanding of theory will be tested by the completion of online tests.

Level 2 English, Maths and ICT will need to be completed prior to completion, if not already achieved at GCSE grade C / level 4 or above.

What next

This qualification will enable you to have a better understanding of what it takes to progress further into ICT in a 2nd and 3rd line role. You can also progress onto industry standard qualifications such as the CompTia A+, Microsoft MCSE and the vmWare VCP.

Apprenticeship Cost

There is no cost to the Apprentice

Levy Employer cost = £9,000.00

Non Levy Employer cost = £450.00 +VAT

About ATL

Achievement Training have been delivering high quality, local training in Apprenticeships over 20 years. We only work with businesses in Plymouth and the surrounding area – which means our workforce is concentrated where we need them to be.

This apprenticeship provides all the materials and digital solutions you need to sustain flexible delivery models that are cost effective, time efficient and meet the learning styles of your apprentices, ensuring they are motivated to be successful and productive in their role.

Employ an Apprentice

Why should Employers get involved?

Apprenticeships can help businesses across all sectors by offering a route to harness fresh new employees. Apprenticeships ensure that your workforce has the practical skills and qualifications your organisation needs now and in the future. The mixture of on and off the job learning ensures they learn the skills that work best for your business. Apprenticeships deliver for businesses and help them grow by: Reducing training and recruitment costs, increasing productivity and your bottom line, developing a skilled motivated and qualified workforce, improving customer service results, providing financial return on investment.

Apprentices can be new or Existing staff!

ATL’s recruitment services are free!

Find out more