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IT Assistant Apprentice
Plymouth, United Kingdom
£120.00 - £195.00


MazingTree Ltd
47 Thornhill Road
01752 540540
Vacancy Title: IT Application Specialist Level 3


Working week:

Monday to Friday 30 hours per week

Vacancy short description:

Are you looking for a new challenge in a rewarding role within a great company? We are seeking A self-motivated IT Assistant to join our great team.

Vacancy description:

A varied role that incorporates Customer Service and IT Skills:

  • Providing support to clients by phone, email and face to face
  • Performing routine systems tasks
  • Correcting problems
  • Researching solutions
  • Delivery of and installation of IT equipment to local companies

Training to be provided:

You will receive specific on the job training from the employer in your work place. Off the job training will be provided by Achievement Training in the following areas:

  • Level 3 IT Application Specialist Framework
  • Employment Rights and Responsibilities (ERR)
  • Functional Skills in English, Maths and ICT Level 1 - if required

Skills required: 

  • Clear telephone manner
  • Able to prioritise workload
  • Time management is important
  • An understanding of confidentiality and data protection standards
  • Logical, creative, analytical and problem solving skills
  • Excellent communicator and presentable - as you will be dealing with clients on a day-to-day basis on the phone and later on face-to-face
  • Clean and tidy appearance
  • Friendly and helpful
  • Trustworthy and reliable - as you will be working in the home office and remotely
  • A good problem solver
  • Enjoy a technical challenge and be prepared to undertake research
  • Non-smoker (including E-Cigarettes)
  • Full Driving License (essential) and ideally access to own transport

Technical specifications - Required:

  • Technical experience of setting up and installing Windows 10 in a networked environment
  • Knowledge of Microsoft applications, especially Word, Excel and Outlook
  • Knowledge of Hardware and Driver installation
  • Knowledge of TCP/IP networking

Technical specifications - Desirable experience of:

  • Configuring routers or other web based equipment
  • Experience in the configuration of wireless networks
  • Windows Server or Virtual Server environments
  • Some knowledge of VoIP Phone systems

Personal qualities:

  • Polite and friendly to both customers and colleagues
  • Trustworthy
  • A mature professional attitude
  • Reliable and punctual
  • Tidy appearance

Qualifications required:

  • Candidates must have good GCSE Grades A-C/9-4 in English and Maths
  • Previous experience or Level 2 qualification in IT

Future prospects:

Opportunities may be offered to the successful candidate on completion of the apprenticeship, as you will have built a good relationship with the team and knowledge of the role. Progression opportunities may also include advanced and higher apprenticeships, including which can equate to:

  • NVQ Level 4 equivalent - Higher Education Certificate/BTEC
  • NVW Level 5 equivalent - Higher Education Diploma/Foundation Degree

Other important information:

If you would like to APPLY for this vacancy, please follow the link below -

MazingTree Ltd

If this vacancy receives a large volume of applicants, the post may close early.

In April 2019, the National Minimum Wage for Apprentices has risen to £3.90 per hour. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. If you want any advice on your pay, you can contact the Pay and Work Rights Helpline on 0800 917 2368 or visit Otherwise, all learners come under your normal terms of employment ranging from holidays, to sick pay and disciplinary procedures.

If you're unsure about applying or have any questions, please feel to give the team a call for a chat on 01752 202269.

To enable easier communications, please feel free to message Achievement Training using Messenger on Facebook - Achievement Training. We can respond much faster. Thank you.

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