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Customer Service Apprentice


Vacancy Title: Customer Service Apprenticeship

Key Dates

Working Week: Mon – Fri 09:00 – 17:00
Wage: £3.50 per hour


Cobblers and Keys are looking for a hardworking and Customer Service apprentice to help and assist in the smooth running of the business and to provide a professional and friendly customer experience. You will be trained to help provide the following service to our customers.

  • Ladies and gents shoe repair
  • Ladies and gents shoe care
  • Key cutting and programming
  • Watch repair service
  • Jewellery engraving
  • Knife and scissor sharpening service

 Skills Required:

  • Smart appearance
  • Able to provide excellent customer service
  • Fast learner
  • Good spoken English
  • Able to prioritise

 Personal Qualities:

  • Confident and friendly
  • Professional attitude and ambitious
  • Reliable and trustworthy
  • Organized
  • Energetic
  • Team Player

Training to be provided: You will receive specific on the job training from the employer in your work place. Off the job training will be provided by Achievement Training in the following areas:

  • Customer Service Practitioner Standard Level 2
  • Employment Rights and Responsibilities (ERR)
  • Functional Skills in English, Maths and ICT Level 1 – if required

Employer Details: Cobblers and Keys based in Plymouth City Centre where excellent customer service is only the beginning. They combine traditional skills with the latest technologies to provide their customers with optimum standards of product and service. The team has over 30 years experience. They offer a wide range of professional services including shoe repair, key cutting, engraving, watch services, sharpening together with orthopaedic footwear adaption and repair. 2 Market Way Plymouth PL1 1PB View map

 Other Important Information:The National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. If you want any advice on your pay, you can contact the Pay and Work Rights Helpline on 0800 917 2368 or visit Otherwise, all learners come under your normal terms of employment ranging from holidays, to sick pay and disciplinary procedures. If we receive a large number of applications the closing date may be brought forward.

Plan Your Journey

Customer Service Careers

If you are unsure of applying or have any questions, please call Achievement Training on: 01752 202269

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